Great Until Last Update!

I really enjoyed working with this APP. I have spent many hours creating my own samples. I made all 100 of them. Then the latest update came and Im not really sure how its better or different because I cant tell the difference between the before and after. However, the APP crashed upon relaunching after The last big update. I contacted Tech support three different times but all I got was cut and paste canned responses to reinstall the APP for free. Well guys you did not do me any favors by telling me that for which I had already figured out by myself. However, worse than the lousy indifferent customer support over this update fiasco was that I lost all of my 100 sound samples with the new reinstall. I did not even get a sorry about that from the CS reps. So understandably I am ticked off about not only losing all of my sound samples but then getting lousy customer service on reps who could have cared less about my issue. I would say a great product with almost non existent customer support, so buyer beware if you have an issue with your APP do not expect any real help from this companies CS Reps.

ElectricDiva about SampleTank, v1.2